Obvious Reasons to Outsource Live Chat Services

Harnessing the power of live chat support can turn your business around. It can provide quicker customer support and in turn, deliver better customer experience. While you can have in-house live chat support services, outsourcing this function still offers unquestionable value to your business. The benefits of outsourcing are unparalleled after all – access to global talent, flexibility, and cost-effectiveness. Moreover, when you outsource live chat services, you effectively reinforce these advantages.

You may be thinking, won’t delegating the task to a third-party highten the risk confidentiality and management control? On the contrary, when you partner with a managed outsourcing firm like HOPLA, you address these concerns quickly. All you need to do is to recognize the signs that it’s time for you to outsource live chat services.

Live Chat Outsourcing: Why is it important?

The digital revolution gave rise to a new breed of customers. Along with the speed that information is circulated through today’s technology, customers also began demanding faster response and solutions. They are no longer satisfied with calling and waiting on the line for minutes to get answers.  If having a live chat feature on a website was optional before, customers elevated it to a necessity by emphasizing the importance of communicating with businesses real-time.

Digital marketing pioneer Invesp posits that 73% of customers find live chat to be the most satisfying way of communicating with a business. Live chat support not only serves as an avenue for your customers to get heard.  It has grown into an approach that companies can use to build stronger customer relationships. 

The Importance of Live Chat Customer Support by Invesp

Before you outsource live chat support, it’s essential to understand that you need to delegate the task to an organization that boasts a wealth of experience in the field. Distributed outsourcing firm HOPLA understands how the importance of taking care of your customers. That’s why HOPLA’s live chat outsourcing services guarantee you’ll never miss out on the opportunity to widen your customer reach and, furthermore, nurture customer relationships.

Reasons to outsource live chat support

Outsourcing can free you up from time-consuming tasks and let you focus on core competencies. Unfortunately, not all companies recognize the right time to enlist the help of another organization for their live chat needs. If you are still on the fence on whether to outsource live chat support, here are three obvious reasons why you need to let experts take this function:

Establish a lasting connection with your customers

If your website is getting the desired number of hits and visits, but the numbers are not translating into sales, you definitely need to outsource live chat services. There are many reasons why customers choose not to continue with a purchase. One them could be that they are not convinced enough to hit that “checkout” button. More so, they migh not be aware of the purchasing process that they just leave their carts for a while until totally forget about your product.

Live chat support keeps your business’s fingers on your customers’ pulse.

Fortunately, live chat outsourcing can bridge that gap. Your outsourcing partner can introduce the features of your website that they might not notice. Live chat agents can offer customers a variety of options or suggest items that fit their tastes and needs. This function enables real-time assistance that allows customers to get the answers they need immediately.

Ensure customer satisfaction

Keeping up with orders, queries, and follow-ups can be taxing even for trained staff. Unanswered chats or calls can cost you your customers. If your in-house team seems knee-deep in calls and emails, your quality of service may suffer. Furthermore, failing to provide immediate assistance to customers can cause you to lose valuable business.

Live chat outsourcing gives you access to global talents who can accommodate everything your customer needs, anytime, anywhere. Moreover, it prevents burnout and at the same time, provides fast and efficient support to your customers. 

Keep ahead of the competition

When you outsource live chat services, you are subscribing to a better way of managing your business. The flexibility will allow you more time for making better investment decisions. Furthermore, live chat outsourcing brings about increased savings and reduced operating costs. You don’t need an elaborate office setup when you outsource live chat operators. Also, outsourcing takes training and onboarding staff off your hands. 

Staying ahead of the competition means doing something different and giving it an extra push. Your competitors could be employing chatbots or no chat function at all. Therefore, when you outsource live chat operators, you are already taking your business a step further. While bots may be fantastic on paper, nothing beats the ability of humans to build long-lasting relationships. Leverage that with live chat services.

Outsourcing live chat support with experts

Live chat support keeps your business’s fingers on your customers’ pulse. It’s an active channel to increase lead generation, provide 24/7 support, and nurture customer relationships. Furthermore, it opens your business to opportunities to face your competition head-on. Let topnotch customer service from live chat outsourcing set you apart.

Talk to our experts at HOPLA today to find out how live chat can give your customers what they want, whenever and wherever they are in the world.

Blog source: https://hopla.online/blog/obvious-reasons-to-outsource-live-chat-services/

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Benefits of Working Remotely with HOPLA

Thinking of the benefits of working remotely, people usually think of no dress code, no commute, no limits. Working remotely, however, is more than just working in your pajamas, in your living room, at your own pace. It is the result of the sharp shift in company cultures in pursuit of higher productivity, cost-effectiveness, and retention. Consequently, home-based work, thanks to massive developments in mobile technology, is a continuously rising trend.

Keeping up with the rapid rise of work from home jobs

Social media management platform Buffer partnered with Doist, Hubstaff, Remote-How, RemoteYear, Trello, Workfrom, and We Work Remotely to publish a report on what it’s like to be a remote worker in 2019. Unsurprisingly, 99% of their respondents say that they would like to work remotely at least some time for the rest of their careers. The report concluded that remote work is here to stay. Respondents even went as far as declaring that they’d recommend remote work to coworkers, friends, and family members.

Buffer, State of Remote Work – 2019

Now, are you interested in riding the wave of this swiftly growing trend? Although it has several enticing attributes, carefully consider if it’s the right path for you. Think about the logistics. Do you have access to the most suitable tech tools? Where do you plan to set up your workplace at home? Are you ready to embrace a work environment where your family is also present? Do you have a plan on how to manage distractions?

 

 

 

If you can answer these questions positively, then you are ready to reap the benefits of working remotely. One of the first steps to successful work from home careers is the company you’ll work for. There’s a lot of work from home companies to choose from and one of them is HOPLA.

Witness firsthand how work from home jobs can change your life and career through this managed outsourcing firm. HOPLA is a work from home company that builds global opportunities for both home-based companies and professionals. We sat down, i.e. leveraged the power of technology, to ask some of our employees on what it’s like to build work from home careers. They generously shared their experiences to give us an insight into the benefits of working remotely with HOPLA:

Flexibility

“I have control over my schedule and more time on hand. My previous work was 9-5, and I had to travel at least 4 hours per day. I would say working with HOPLA gave me more work-life balance.” – Jenina, Marketing Manager, HOPLA

While Flexibility is not exclusive to HOPLA, our employees enjoy how opportunities are not limited by geographical location. You don’t need to get up early or do overtime more than necessary. You can work at your preferred time to deliver the best possible results. At HOPLA, you can set your own hours and work when you’re at your best.

Learning Opportunities

“Every process and changes that happen at HOPLA educates me in an extraordinary way. Not to mention it forces me to write and do better every day while following standard rules.” – Karen, Content Manager, HOPLA

HOPLA has a rich pool of professional talents. This does not mean, however, that there’s a monopoly of learning and knowledge. Every day offers an opportunity to learn new things and improve your skills. “Learning how to balance several clients in one time and keeping them happy with great output,” is one of the benefits of working remotely with HOPLA. Indeed, there is always room for improvement, whether it’s technology-related or enriching soft skills.

Working with the best global talent

“Every day is a learning experience. My team always supports and guides me.” – Kristine, Recruitment, HOPLA

Work from home careers may be built individually, but growing with a team of talented professionals is not impossible, especially with HOPLA. It has a “multicultural virtual environment, which supports everyone who needs assistance in all aspects,” making it the best choice for individuals interested to work from home. To further build camaraderie and team spirit, there are annual year-opener parties where employees get a chance to meet everyone even in a virtual work set up.

Competitive rates

“HOPLA has a lot to offer! Competitive rates, positive environment, and friendly colleagues.” – Kristine, Recruitment, HOPLA

Others may doubt that they can work from home and make real money. The internet is home to both positive and negative views on pay when you do jobs from home. Fortunately, there is no room for horror stories on pay with HOPLA because apart from on-time payments, the rates are competitive and fair.

Even workload distribution

“Clients are being distributed instead of looking for them yourself. Instead of looking for clients online or other job platforms, HOPLA is providing clients to you and it saves you time massively.” – Jenina

One of the benefits of working remotely is increased productivity. However, getting more work done does not mean you overwork yourself. Breaking down from stress is not a problem with how HOPLA manages its workload. Moreover, HOPLA’s teams always deliver. Karen believes that this is what sets HOPLA apart from her previous employer. She gets to work with “brilliant writers who not only produce quality content every week but also share something new to the table.”

Experience the Benefits of Working Remotely

If you are up to the challenge, join our growing team today. Uncover new opportunities and find flexibility and fulfillment with the work that you’re best at. If you’re still having doubts about enjoying the promise of a perfectly balanced work-life, let HOPLA show you how the benefits of working remotely can work to your advantage. The time you save from commuting and braving traffic can be spent doing what you love – reading, writing, watching movies, cooking, and staying healthy. So what’s stopping you?

“Work with 30% of your day with HOPLA and live your life with the other 70%.” -Karen, Content Manager, HOPLA

Get more work done, become an expert in your field, and experience all the benefits of working remotely with HOPLA. Start exploring your future in home-based work by chatting with our staff to learn more about how to be part of our family. We look forward to welcoming you to greater possibilities with us!

Blog source: https://hopla.online/blog/benefits-of-working-remotely-with-hopla/

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Online moderation companies’ take on alleged social media bias

With so many things going on the internet, how would you know if the content you consume is true or just make-believe? Almost half of the internet users’ population are believed to be misinformed. Online moderation companies take the responsibility of cleaning the internet from fake news and other forms of offensive and defamatory contents.

Some social media giants such as Facebook, Twitter, Instagram, and YouTube are accused of being biased in showing content for specific groups of users. How does an algorithm really work? What are its responsibilities on posting contents they feed the users?

Read on as we walk you through the basics of social media platforms’ algorithm and how it affects users’ content consumption.

How an algorithm works

Basically, an algorithm is the way a computer executes a program using intricate logic and smart analytics in delivering content to its users. Each social media platform has different sets of criteria for choosing the kind of content for each user patterned on their online behavior.

Here’s how the algorithms for some social media platform works in a nutshell as of writing.

Facebook – Facebook has pledged to prioritize “meaningful interactions between people”. That’s why users get exposed to similar content every day. These content are generated based on their previous engagements. This also explains why some friends and brands you follow are dominant in your feed compared to others.

Instagram – The photo-sharing app recently acquired by Facebook now focuses on content relevancy and recency. Posting on a certain time of day during your target audience’s active hours is crucial to ensure targetting accuracy. This eventually leads to engagement and interaction. On the other hand, Instagram’s search algorithm focuses more on the user’s interests and activities.

Twitter – Contrary to Instagram, Twitter prioritizes relevance than timeliness. You will notice the “In case you missed it” section when you haven’t sign on for a long time. Twitter created this algorithm to ensure the user catches on the most important tweets from people they follow.

People receive contents based on their online behavior and they will keep getting the same kinds of content as long as they engage.

Content moderation companies and users alike need to be familiar with the latest algorithm. Being equipped with the latest algorithm update enables a user to understand how it works. These are useful for making the necessary adjustments to its drawbacks.

Online moderation companies: The cleaners

Most algorithms mentioned rely on user behavior. That’s where the consequences of overflowing social media content come to the picture. Leaving a social media platform unmoderated can mean giving it up to trolls whose intention is to plague social media with inappropriate, offensive content.

Online moderation companies felt the need to meddle. These groups advocate for a clean and peaceful space where only friendly and informative interaction can exist. Based on the latest documentary by Hanz Block and Moritz Riesewick, the content moderators are “The “Cleaners” of the social media space.

Emoderation helps keep the balance in various social media platforms by deleting content that does not follow user policy and community standard. Content moderation companies train their employees to objectively sift contents–those that can stay up online and those that need to be taken down.

Online content moderators can read context. This sets them apart from an algorithm. Social media platforms are working their best on improving an AI that will soon shoulder these mind-numbing tasks. However, experts believe that content moderation is something an AI cannot do. While AI can detect faulty texts and images, the ability to read context also matters and AI is not yet there.

How online moderation companies deal with alleged social media bias

Online moderation companies filter thousands of videos and images every day. Maintain a friendly social media space away from brutality and bullying is still a challenge. After several reports of alleged social media bias, many people believed that platforms are silencing certain groups of people.

Trolls and political party supporters go nuts, posting hate comments toward social media giants. Billions of social media users contribute more and more content every day. This makes moderation a little bit more challenging and urgency is compromised.

This makes sense when an inappropriate post about Party A is taken down right away and a fake content on Party B is still up moments after the former disappeared. Social media channels still function based on their algorithm clearly without bias.

It’s still impossible to make a 100% clean social media atmosphere. Online moderation companies are making their best to act in their roles. However, this will be possible with end users’ participation in practicing safe social media use, regardless of their own biases.

HOPLA offers content moderation services for business that aspire to scale. Call us to discuss how we can help you!

Blog source: https://hopla.online/blog/online-moderation-companies-on-social-media-bias/

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The Advantages of Outsourcing with HOPLA

HOPLA means Home-based Organised Professionals Leveraging Agility. The acronym can give you an idea of how we differ from other outsourcing companies. Some of the advantages of outsourcing are known even to the new business owners who are still testing the waters. But our platform and our unique selling proposition (USP) are designed not just to lift the managed outsourcing load off your back. They can sharpen your competitive edge and assist you in boosting your business. We position ourselves as partners to your success.

Advantages of Outsourcing

As a business owner, what are the things that you look for in an outsourcing company?  Cost arbitrage is important. You value punctual, high-quality delivery of service. You farm off the tasks to an outsourcing firm and focus on building your business.

That point of view simply offers the basics. HOPLA has set the standards higher in this business to give you the top-notch service you deserve. 

 

A Dedicated Workforce

First, our remote workers are all home-based. It’s more than just working at home. Rather, they intentionally create a structure inside their homes that can make them focus on their work. From fast internet connection, a dedicated phone, to a private office, they equip themselves to block off all distractions. HOPLA makes sure that our remote workers are insulated from all distractions. The advantages of outsourcing to us are clear:  you get a dedicated workforce who prioritize your needs.

Rightful Experts

Next, our remote workers are professionals. They can rightfully claim that they are specialists in their fields. HOPLA strictly screen their credentials. We test their skills to support their claims. Background checks on character ensure that they have integrity and a professional work ethic.  Sometimes, business owners are too busy to properly screen their freelancers. The result is a hit-and-miss that can lead to constant hiring. HOPLA hires solid, competent, and trustworthy professionals for the business process outsourcing work you give us. The advantages of outsourcing to us are again clear:  you have top-calibre remote experts creating excellent work for you.

HOPLA has set the standards higher in this business to give you the top-notch service you deserve. 

Top-notch Organized

Because they are professionals, our remote workers are organized. They can manage their own time and juggle the tasks you give them. No work is left undone, and nothing slips between cracks. When you set a schedule, they comply with the deadline. When things need to be clarified, they will communicate with you. They know that your time is precious, and will keep project calendars to show you the progress of the work. At any given time, you can ask them for updates, and they will give details.

Remote Manager

Moreover, HOPLA assists your business by offering remote project managers who can oversee your remote teams. With active collaboration and discussion, they ensure that your directions are followed fully. The project manager provides the teams with the resources they need to do the job properly. As a  quality assurance manager, they ensure that the results follow the highest standards.

Agility and Business Adaptability

Finally, HOPLA has a culture of agility. We develop this among our project managers, and creative teams of writers, graphic designers, and administrative assistants.  Our teams are constantly learning, upgrading everyone’s skills. They adapt to the changes in the business environment. They also evolve and transform with you as you grow your business.

HOPLA is your partner in success. We will walk with you from beginning to end to support the growth of your enterprise.  When it comes to advantages of outsourcing, we pull out all stops to help you climb — and remain — on top.

Blog source: https://hopla.online/blog/the-advantages-of-outsourcing-with-hopla/

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Distributed and Conventional Outsourcing explained

Outsourcing, defined as the practice of handing over non-core business processes to a third-party team, has been positively contributing to the industry over the years. More than saving on costs and improved reach and sales, conventional outsourcing has reportedly increased flexibility and agility for business benefits due to the latest technology employed to daily operations.

With proven effectiveness comes the many forms of outsourcing that popped up in the previous era, all aiming to improve work productivity at a controlled cost. Discover how each one differs from the other and which one can greatly contribute to your business.

What is conventional outsourcing

Conventional outsourcing generally refers to the traditional ways of outsourcing that we’ve known since the early 20th century. As a matter of course, conventional outsourcing only takes place when a company asks the help of an external team to work tasks that don’t have an impact on the inner core operations.

Jobs often outsourced are mostly repetitive tasks in specific industries such as IT, finance, manufacturing, retail, and computer technology. Over the years, conventional outsourcing has demanded more skills than just customer service and encoding. For outsourcing to be successful, there should be careful planning and strategy in achieving company goals.

More than a well-established outsourcing structure, there should be a common understanding between the client and the BPO company regarding every system and procedure to avoid conflicts. One wrong step can create friction and would totally be costly if not managed well so it is important to define the system.

However, conventional outsourcing has reached its peak of success in the previous years that some business process outsourcing companies tend to fall down a bit. This happens when a company couldn’t keep up with the fast evolution of a technology-dependent industry. They always need to keep up.

Distributed Outsourcing beats the traditional

Distributed outsourcing currently drive the outsourcing industry towards more flexibility powered by smart tools to carry out tasks. Distinguishing distributed outsourcing from conventional outsourcing can be confusing because they offer the same services with slight variation in the work setup.

Distributed outsourcing employs work-from-home workers regardless of location. Using the latest collaboration tools, all team members can work simultaneously in the comfort of their homes. Clients gain access to globally competitive talents with years of expertise in their own fields. These talents can essentially add value to a company that aspires to scale in no time.

In addition, distributed outsourcing fits all kinds of businesses which can leverage business status when done properly. This structure has the potential to easily adjust to the fast-changing needs of an institution thanks to freer setup arrangement.

Perks of Distributed Outsourcing to your Business

Conventional outsourcing can still benefit businesses with the same common advantages as before. On the other hand, distributed outsourcing promises more benefits businesses didn’t know could improve their processes.

When you make distributed outsourcing part of your organizational structure, you get to win the following perks:

• Round-the-clock operations. Since remote employees can work without geographical limitation, your business can move 24 hours. Time is money, which also means that having a round-the-clock team can potentially increase leads and boost sales.

• Multi-cultural and multilingual talent pool. Not only do you have the chance to work with a multilingual team with diverse culture, but you also get the chance to bring your business to the global market. Working with key people from different parts of the world can help you develop a marketing strategy that works for a specific target market in various location.

• Security and Transparency. Unlike conventional outsourcing that can establish an office-based headquarter, distributed outsourcing permits workers and business owners alike to work remotely. That’s why distributed outsourcing implements strict policies and guidelines before totally moving on with a transaction. Distributed outsourcing companies utilize tracking tools to monitor progress on ongoing projects without micromanaging every employee. Besides, they make sure to work with the latest cloud software and security infrastructure to abolish the possibility of a data breach.

Further, distributed outsourcing provides businesses with remote employees who value work ethics whilst producing quality outputs consistently.

At HOPLA, we believe that distributed outsourcing can bring a business to its full potential. Right people, smart delegation, and foolproof business structure rolled into one are all you need to expand your business. Call us today so we can help you start your journey to definite success.

Blog source: https://hopla.online/blog/distributed-conventional-outsourcing-explained/

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Data Entry Manager Qualities and Job Description

The age of digitization paved the way for the rise of remote data entry jobs. Indeed, we have said goodbye to the days when records were hand-written as we welcomed the digital age. Today, all information is now inside a computer. Data are accessible with one click. Yet, one thing remains unchanged- promotion. Then and now, you have to work your way through the ladder. This means that if you are a data entry clerk at the moment, you have to work your way to reach the top. So, what does it take to be a Data Entry Manager? How do you earn that title? Let’s find out.

A Data Entry Manager VS A Data Entry Operator

Data entry operators do the menial tasks of encoding written documents to word processing tools. These documents include accomplished forms and other company files. Data operators are the ones involve in handling letters, documents, and mailing lists. Likewise, they can also handle numerical data entry like banking and accounting. These being said, one can say that their tasks involve encoding and typing documents.

Then, data managers use these pieces of information to create database systems. They create these systems based on the company’s organizational needs. Likewise, a data entry manager’s tasks revolve on identifying the user’s needs. Data Entry management is also part of his long list of tasks.  He takes the responsibility of merging old and new databases. He backs up information and modifies databases’ structure to meet the needs of the company.

What Does a Data Manager Do?

“With great power comes great responsibility.” This quote is not just true for Spiderman, but true to all aspects of life, most especially in the business sector.

As you go up into the ladder of success, more and more tasks are given to you, which requires more skills in the process. As for data entry managers, you have now gone past the menial task of typing and encoding. This is because you are now into the management sector of things. Your new duties include:

• Achieving data entry operational objectives. This can be done by contributing information and recommendations to the strategic plan. Also, this is done by preparing and completing action plans and by resolving problems.
• Accomplishing data entry resource objectives. This includes recruiting, selecting, orienting, training, assigning and scheduling possible employees. This also includes coaching, counseling and disciplining them.
• Meeting data entry financial objectives. This is done by forecasting requirements and preparing an annual budget scheduling expenditures. Also, it is done by analyzing variances and initiating corrective actions.
• Determining Data Entry Service Requirements by conducting surveys and analyzing information and applications.
• Improving Data Entry Quality Results through completing audits; identifying trends; determining system improvements.
• Accomplishes information systems and organization mission 

How Do You Become a Data Entry Manager?

Data managers handle sensitive information about the company. They create databases and system based on what the organization and the research team need. Thus, the data entry manager that you should hire should not be anybody. He must own certain skills and qualifications to be able to deliver the best results.

So, how do you become a data entry manager today? Below are the qualifications on how to meet the “managerial” position.

 

Qualification 1: Education

The job of a data manager requires you to have a certain set of skills that will help you do your job efficiently. This being said, the first step to embody a data manager is to earn your bachelor’s degree of either of the following:

• Bachelor of Science in Information Technology with a concentration in database administration;
• Bachelor of Science in Computer Science; or
• Bachelor of Science in Information Technology minor in database analysis.

These 4-year courses allow you to concentrate on studies related to database management such as:

• data structure;
• database design;
• data mining;
• distributed architecture;
• security applications; and
• applied system analysis.

Qualification 2: Experience

“No one goes on top of the ladder without paying their dues”

The second step to being a data entry manager is to start working as a data analyst or a database developer and gain experience.

Most job postings require an experience 2-5 years before they become a data entry manager. This experience will help them gain the skill needed for data management.  Within these years of working, you will experience analyzing gathered data already. Likewise, you will be exposed to building data structure and maintaining databases.

Qualification 3:  Earn a Master of Business Administration

Most job postings about Data entry Specialists prefer candidates with an MBA.

This leads you to the third step of becoming a data entry manager. Get a Masters in Business Administration. Most especially MBA programs with concentrations in information technology or information systems. This is because these programs include database management-related classes such as the following:

• database concepts
• database systems
• statistical quality control
• business modeling using spreadsheets

Get a Data Entry Manager Today

Are you a company looking for a data entry manager? Or are you a data entry manager looking for a company apply for? Either of the two, we have just the offer for you.

HOPLA is an outsourcing agency that houses data entry specialists and managers that will help you analyze, improve and manage your data. With our team of dedicated, experienced and trained professionals, we offer you quality service that would meet your expectations or even go beyond it. Their in-depth knowledge of different data management platforms partnered with their knowledge on the best data entry management tool to use will surely help your company get quality reports and analyzations.

So what are you waiting for? Contact us today!.

Blog source: https://hopla.online/blog/data-entry-manager-qualities-job-description/

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