Business Process Outsourcing Management: How To Stay Relevant in the New Millennium 2020

The global business process outsourcing management industry is not going away any time soon. The opportunities for growth in this area remain huge. The latest January 2019 report pegs its worldwide market value at $85.6. Another study says that growth will reach 7.75 percent by the year 2025. On the other hand, it faces challenges from disruptors like AI, big data, and volatile regional economies. As a business owner, it would be smart to be aware of these challenges and know how to respond to them. Or you may be a BPO manager who wants to remain on the cutting-edge disruptions. All of these are enough reasons for business process outsourcing management to stay relevant in the new millennium, starting 2020 and beyond. 

These are just some of the tips to stay on top and outmatch industry competitors.

 

 

Tip #1:  Continue to deliver excellent customer service

Excellent customer service remains the heart of business process outsourcing. The services that the BPO is giving can be a wide range from IT, web design, virtual administration, copywriting, to accounting. Businesses outsourcing these services expect nothing less than an excellent job. They want cost-effective and affordable, as usual. In a market that is being flooded with other players, doing a good job is par for the course. By delivering more outstanding work and going a dozen extra miles, business process outsourcing management can definitely stand out.

If your competitor can do the work in 72 hours, try to accomplish it in 48 hours. Add something extra to the package, like free content copies aside from the web design package. You can also offer after-sales service for six months when a competitor is just performing for three. All those value-added services will get your customer’s attention.

Tip #2:  Be your customer’s business partner, not just a service provider

You can win the business process outsourcing war by continually adding value to what your client is doing. The days of separate silos with compartmentalized tasks are disappearing. Go beyond the mastery of the services you provide your client. Additionally, understand the totality of their company. Know how their organization, products, services, and the market as thoroughly as if they are your own. Take time to study the challenges your clients are facing; then recommend solutions that will work and help them reach their objectives.

They will surely keep you for the long-term because you have become their business partner in an informal but very important capacity.

Tip #3:  Be a tech-savvy business process outsourcing management team

Embrace technology. Do not just adjust to these new devices, but learn to love them. These innovations that are coming down the pipeline will inevitably affect your client’s operations and profitability. You can also use them to improve your services without bloating your budget. All it takes is a bit of study to understand the advantages they bring, and how can you apply them to our client’s needs.

For example, how can these new chatbots engage your client’s own customers without having to build a more expensive infrastructure? How can you integrate your client’s services with smart appliances that are growing because of the Internet-of-Things? Can you teach your client to use its dormant social media as a powerful marketing tool? How about analytics and its contribution to their organization?

Are you prepared enough?

The BPO industry is at the forefront of an exciting new horizon. Opportunities await for those with an entrepreneurial bold spirit. It is true that a certain period of adjustment is needed to succeed. After reading this article, you might wonder as to the kind of changes you might have to do in your company. Would your resources be enough? Can you do outsourcing for the long-term? All these can be answered with a very positive “YES.”  If you would like to be among the top players in the business process outsourcing management in this new era, call us today and connect with our outsourcing experts.

Blog source: https://hopla.online/blog/business-process-outsourcing-management-how-to-stay-relevant-in-the-new-millennium-2020/

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Important Things to Consider when Hiring a Personal Assistant

  When was the last time you had the opportunity to live a life outside your work? Are you confident that your tasks are done efficiently and effectively? The thought of hiring a personal assistant might seem inviting, but do you really need it?

To Hire or Not To Hire a Personal Assistant

Sit down, relax, and take deep breaths to clear your mind. Before sealing the deal, take time to evaluate the following factors and determine the need for an online personal assistant:

1. The Number of Repetitive Tasks Done Daily

Observe how long it takes for you to accomplish day-to-day tasks, including:

• Answering emails
• Booking flights and hotels
• Answering phone calls
• Creating documents, presentations, and spreadsheets
• Scheduling calendar events
• Filling out expense reports
• Bills payment
• Reaching out to potential clients
• Preparing contracts

Something needs to change if you spend hours working on simple and repetitive tasks. If it’s something that cannot be fixed by overhauling time management strategies, you might need to find a helping hand.

 

 

2. Budget

When hiring a personal assistant, it is important to keep in mind the cost factors that might affect the rate of a virtual assistant, including:

• Experience and expertise

– Before delegating your tasks, consider two things: hassle-factors and deadlines. Personal assistants with extensive experience can accomplish complex tasks in a timely manner. However, it is guaranteed that they will charge more.

Virtual assistants with less to no experience will charge less, but are they capable of meeting deadlines while still delivering quality output?

• Availability

– Determine how often you would need assistance with your tasks. Then, you can decide whether or not you need a full-time assistant. If the delegated tasks are not time-consuming, you can opt for part-time help.

• Type of service

– After listing down tasks that you are ready to let go, find a personal assistant who specializes in the area that you need to improve on. The cost of their services will heavily rely on the tasks you’re outsourcing, such as data entry, calendar organization, reports, and other administrative tasks.

3. Work-Life Balance

“You don’t have to make yourself miserable to be successful.” – Andrew Wilkinson

Are you missing important life events due to long hours at the office? You might think that it’s normal, but its frequency is what makes it alarming. If your work-life balance is non-existent, consider it as a sign that you need a personal assistant.

What to Look for When Hiring a Personal Assistant

Finding a seasoned virtual personal assistant is easy, but hiring for values is more important. No matter how skilled they are, if their attitude is difficult, it will never work. Here are some qualities you should look for when hiring an online personal assistant:

1. Reliable

Hire someone who understands the importance of the delegated tasks. Even if you can’t check on their work often, you can rest assured that everything is going smoothly. Remember that you decided to hire an online assistant to lighten your load, not to give you a headache.

2. Resourceful

A personal assistant will work closely with you, learning the inner workings, capabilities, and goals of the business. When things go wrong, an ideal assistant can help you come up with solutions that are both efficient and innovative.

3. Works Well Under Pressure

Multi-tasking is a must-have skill for virtual assistants. To make this skill effective, assistants know how to keep their cool during hectic schedules. Also, the ideal assistant can still provide quality output despite the hassle. They make you believe that pressure, indeed, creates diamonds.

4. Honest

Personal assistants have access to your business’s most sensitive information, including strategies, business plans, and client information. Protect your business by double-checking a candidate’s work background or by trusting an outsourcing company to find the best assistant for your needs.

Hiring a Personal Assistant with HOPLA

Ready to delegate your tasks to a personal assistant? Look no further because the HOPLA team is here to help you find the best candidates.

With our large pool of competent assistants, we connect business owners with the best people in the industry. Save money, do more, and run your business at ease today! Schedule a no-obligation strategy call with us today and get a free quote.

Blog source: https://hopla.online/blog/important-things-to-consider-when-hiring-a-personal-assistant/

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5 Types of Content Moderation You Need to Know

 

One of the crucial tools in digital marketing is content. The contents have the ability to make a positive or negative impact on your brand. Business organizations need to maintain the quality standard of content. If you want to promote brand recognition, then you should rely on user generated content. When your brand gains recognition, it paves the way for the development of the online community. On your site, the users begin interacting with one another. A vast majority of the companies in recent times depend upon moderation companies to protect their reputation. 

 

Seek intervention of experts

 

With the growth of the community, the need for quality control checks also increases. This is necessary due to the submission of more images and reviews in various media formats by the users. You may want to choose from two options. Either you may opt for outsourcing, or you may tackle the entire matter in house. Get the help of Content Moderation Outsourcing specialists to detect issues such as copyright infringement, abuse, and spam. 

 

1.      Get protection through pre-moderation

 

Content Moderation Outsourcing from https://hopla.online/ experts can monitor from a close range to identify any deviation. This type of moderation helps prevent damage to the brand image by requiring approval before submission. Contents may exist in the form of multimedia submissions, product reviews, and comments.

 

2.      Implementation of post-moderation

 

It will not be possible for you to guarantee user-generated content adhering to the community's guidelines. With these experts' help, you will be able to remain in peace knowing that your social media account or website is protected even if the users post undesirable content. These specialists will ensure that you maintain a cordial relationship with customers through quality engagements. In post-moderation, the moderators identify damaging contents and delete them.

 

3.      Reactive moderation

 

This kind of practice can be utilized hand in hand with pre and post moderation. This method involves the general audience who detects and report abusive pieces of contents. The responsibility is taken up by members who will bring to your attention if any of the contents are inappropriate. 

 

4.      Distributed moderation

 

A rating system is used where the community members can vote on published content to determine if submissions are in accordance with rules of use. This practice is appropriate for small-sized businesses where member controlled system can be systematically done.

 

5.      Automated moderation

 

This method utilizes modern digital tools for the automatic detection of offensive content. Suitable applications are used for the filtering of harmful words and by blocking IP addresses of abusers.

 

Making a sensible choice

 

The right company must be chosen for the task. The process of selection is not at all an easy one. The right choice will help you in improving the relationship between the clients and the brand. You do not want to fall into the wrong hands because abusive content on the online platforms may have a disastrous impact on your organization. Check out the review postings on the company's website before you think of making a final call. 

 

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These Companies Benefit from Outsourced Content Moderation Services

The rise of user-generated content caused a significant increase in the need for outsourced content moderation. Not only does it promote a safe online environment, but it also has a big contribution to a successful marketing strategy. Aside from these, outsourced moderators provide 24/7 services, promising real-time solutions to potential risks.

More businesses seek the help of moderation companies to protect their users and their reputation. Here are some companies who chose to trust outsourced moderators to handle the processes:

Companies that Benefit from Outsourced Content Moderation

1. Facebook

On 2017, Mark Zuckerberg established Facebook’s expanded “community operations” team and added content moderators. The team had to protect the platform’s 2.3 billion users from content that violated the company’s community standards.

As the number of violators grew, they had to hire more Facebook content moderators. Facebook started outsourcing the tasks to multiple countries, including the Philippines. This increases the effectivity of real-time monitoring, slowly improving the website’s overall environment.

2. Twitter

Being one of the biggest social media platforms in the world, Twitter also had to keep up with online protection. Although Twitter posts have a short character limit, its users still find a way to violate community standards.

Just like any social media websites, Twitter also allows users to block disturbing content and unwanted interactions. There are also blocklists available for users to utilize. Unfortunately, this feature has problems with false positives and caused some users to suffer professionally.

By outsourcing social media moderators, monitoring has become more accurate and fair in the platform. In fact, with the help of these moderators, Twitter continues to come up with innovative features that help the website become a safer place to speak.

 

3. YouTube

It’s no secret that the largest video sharing website uses outsourced content moderation services. With over 300 hours of video uploaded to the website every minute, it became a challenge for YouTube to monitor content.

On 2017, a popular brand expressed extreme disappointment when their ad played on a video that involved problematic themes. This shook up the entire platform, affecting all of the website’s creators in the infamous event called “The Adpocalypse.”

Now, with outsourced content moderators, the website’s balance is slowly returning. There is immediate action on videos with inappropriate themes, encouraging more brands to advertise on the website.

4. Amazon

One of the biggest e-commerce companies also chose to trust outsourced content moderation. With over 350 million products in their marketplace listings, it is inevitable to encounter something undesirable. To avoid these, Amazon outsources content moderators to take immediate action.

“The most important single thing is to focus obsessively on the customer. Our goal is to be earth’s most customer-centric company.” – Jeff Bezos, Amazon CEO

Aside from filtering extreme content, the moderators also monitor user reviews. They verify the authenticity of the reviews and ensure relevance to the product being reviewed. Moreover, moderators relentlessly track purchases to guarantee its swift arrival.

5. Roblox

Yes, video game companies also outsource content moderators.

Roblox is a Lego-like virtual world platform for teens with a total of 80 million players monthly. Unfortunately, it failed to create a safe space for its young players. Last year, a child’s game character experienced sexual harassment in the virtual world. This encouraged the vice president of marketing and digital civility for Roblox to outsource content moderators.

With the help of moderators, the game minimized toxic behavior and harassment among players.

6. Tinder

Finding love online is possible, but it can also be dangerous. This is where content moderators help protect dating app users.

Tinder has over 50 million users worldwide. To ensure its users’ safety, Tinder outsources moderators to report inappropriate conversations and watch out for alarming keywords.

Fun fact: Some Tinder users outsource themselves! When they’re having trouble connecting with the “perfect one”, they outsource their love lives. How? They hire someone to compose an enticing Tinder bio, strategize photo uploads, and even engage someone in an interesting conversation.

Where to Outsource Content Moderation

From tech giants to dating apps, outsourcing content moderation has become a huge necessity. Truth be told, user-generated content can make or break a brand. If these companies who rule the online world outsource content moderation services, what’s stopping you from getting one for your business?

HOPLA has a large pool of skilled, dedicated, and experienced content moderators. Our team understands your concerns, and we work hard to connect you with the best candidates. Reach out to us and get a free quote today.


Blog source: https://hopla.online/blog/these-companies-benefit-from-outsourced-content-moderation-services/

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