One thing that makes doing business today more urgent, more demanding, and yes, more stressful, is the on-demand economy. Customers want their products delivered almost as soon as they see it on the net. They want a smart reply as soon as they click on an app. They want videos, images, and music about the brand streamed to their phones once they see it on YouTube. If a company delays its delivery, or the website chatbot does not shoot off a reply...