The Advantages of Outsourcing with HOPLA

HOPLA means Home-based Organised Professionals Leveraging Agility. The acronym can give you an idea of how we differ from other outsourcing companies. Some of the advantages of outsourcing are known even to the new business owners who are still testing the waters. But our platform and our unique selling proposition (USP) are designed not just to lift the managed outsourcing load off your back. They can sharpen your competitive edge and assist you in boosting your business. We position ourselves as partners to your success.

Advantages of Outsourcing

As a business owner, what are the things that you look for in an outsourcing company?  Cost arbitrage is important. You value punctual, high-quality delivery of service. You farm off the tasks to an outsourcing firm and focus on building your business.

That point of view simply offers the basics. HOPLA has set the standards higher in this business to give you the top-notch service you deserve. 

 

A Dedicated Workforce

First, our remote workers are all home-based. It’s more than just working at home. Rather, they intentionally create a structure inside their homes that can make them focus on their work. From fast internet connection, a dedicated phone, to a private office, they equip themselves to block off all distractions. HOPLA makes sure that our remote workers are insulated from all distractions. The advantages of outsourcing to us are clear:  you get a dedicated workforce who prioritize your needs.

Rightful Experts

Next, our remote workers are professionals. They can rightfully claim that they are specialists in their fields. HOPLA strictly screen their credentials. We test their skills to support their claims. Background checks on character ensure that they have integrity and a professional work ethic.  Sometimes, business owners are too busy to properly screen their freelancers. The result is a hit-and-miss that can lead to constant hiring. HOPLA hires solid, competent, and trustworthy professionals for the business process outsourcing work you give us. The advantages of outsourcing to us are again clear:  you have top-calibre remote experts creating excellent work for you.

HOPLA has set the standards higher in this business to give you the top-notch service you deserve. 

Top-notch Organized

Because they are professionals, our remote workers are organized. They can manage their own time and juggle the tasks you give them. No work is left undone, and nothing slips between cracks. When you set a schedule, they comply with the deadline. When things need to be clarified, they will communicate with you. They know that your time is precious, and will keep project calendars to show you the progress of the work. At any given time, you can ask them for updates, and they will give details.

Remote Manager

Moreover, HOPLA assists your business by offering remote project managers who can oversee your remote teams. With active collaboration and discussion, they ensure that your directions are followed fully. The project manager provides the teams with the resources they need to do the job properly. As a  quality assurance manager, they ensure that the results follow the highest standards.

Agility and Business Adaptability

Finally, HOPLA has a culture of agility. We develop this among our project managers, and creative teams of writers, graphic designers, and administrative assistants.  Our teams are constantly learning, upgrading everyone’s skills. They adapt to the changes in the business environment. They also evolve and transform with you as you grow your business.

HOPLA is your partner in success. We will walk with you from beginning to end to support the growth of your enterprise.  When it comes to advantages of outsourcing, we pull out all stops to help you climb — and remain — on top.

Blog source: https://hopla.online/blog/the-advantages-of-outsourcing-with-hopla/

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Obvious Reasons to Outsource Live Chat Services

Harnessing the power of live chat support can turn your business around. It can provide quicker customer support and in turn, deliver better customer experience. While you can have in-house live chat support services, outsourcing this function still offers unquestionable value to your business. The benefits of outsourcing are unparalleled after all – access to global talent, flexibility, and cost-effectiveness. Moreover, when you outsource live chat services, you effectively reinforce these advantages.

You may be thinking, won’t delegating the task to a third-party highten the risk confidentiality and management control? On the contrary, when you partner with a managed outsourcing firm like HOPLA, you address these concerns quickly. All you need to do is to recognize the signs that it’s time for you to outsource live chat services.

Live Chat Outsourcing: Why is it important?

The digital revolution gave rise to a new breed of customers. Along with the speed that information is circulated through today’s technology, customers also began demanding faster response and solutions. They are no longer satisfied with calling and waiting on the line for minutes to get answers.  If having a live chat feature on a website was optional before, customers elevated it to a necessity by emphasizing the importance of communicating with businesses real-time.

Digital marketing pioneer Invesp posits that 73% of customers find live chat to be the most satisfying way of communicating with a business. Live chat support not only serves as an avenue for your customers to get heard.  It has grown into an approach that companies can use to build stronger customer relationships. 

The Importance of Live Chat Customer Support by Invesp

Before you outsource live chat support, it’s essential to understand that you need to delegate the task to an organization that boasts a wealth of experience in the field. Distributed outsourcing firm HOPLA understands how the importance of taking care of your customers. That’s why HOPLA’s live chat outsourcing services guarantee you’ll never miss out on the opportunity to widen your customer reach and, furthermore, nurture customer relationships.

Reasons to outsource live chat support

Outsourcing can free you up from time-consuming tasks and let you focus on core competencies. Unfortunately, not all companies recognize the right time to enlist the help of another organization for their live chat needs. If you are still on the fence on whether to outsource live chat support, here are three obvious reasons why you need to let experts take this function:

Establish a lasting connection with your customers

If your website is getting the desired number of hits and visits, but the numbers are not translating into sales, you definitely need to outsource live chat services. There are many reasons why customers choose not to continue with a purchase. One them could be that they are not convinced enough to hit that “checkout” button. More so, they migh not be aware of the purchasing process that they just leave their carts for a while until totally forget about your product.

Live chat support keeps your business’s fingers on your customers’ pulse.

Fortunately, live chat outsourcing can bridge that gap. Your outsourcing partner can introduce the features of your website that they might not notice. Live chat agents can offer customers a variety of options or suggest items that fit their tastes and needs. This function enables real-time assistance that allows customers to get the answers they need immediately.

Ensure customer satisfaction

Keeping up with orders, queries, and follow-ups can be taxing even for trained staff. Unanswered chats or calls can cost you your customers. If your in-house team seems knee-deep in calls and emails, your quality of service may suffer. Furthermore, failing to provide immediate assistance to customers can cause you to lose valuable business.

Live chat outsourcing gives you access to global talents who can accommodate everything your customer needs, anytime, anywhere. Moreover, it prevents burnout and at the same time, provides fast and efficient support to your customers. 

Keep ahead of the competition

When you outsource live chat services, you are subscribing to a better way of managing your business. The flexibility will allow you more time for making better investment decisions. Furthermore, live chat outsourcing brings about increased savings and reduced operating costs. You don’t need an elaborate office setup when you outsource live chat operators. Also, outsourcing takes training and onboarding staff off your hands. 

Staying ahead of the competition means doing something different and giving it an extra push. Your competitors could be employing chatbots or no chat function at all. Therefore, when you outsource live chat operators, you are already taking your business a step further. While bots may be fantastic on paper, nothing beats the ability of humans to build long-lasting relationships. Leverage that with live chat services.

Outsourcing live chat support with experts

Live chat support keeps your business’s fingers on your customers’ pulse. It’s an active channel to increase lead generation, provide 24/7 support, and nurture customer relationships. Furthermore, it opens your business to opportunities to face your competition head-on. Let topnotch customer service from live chat outsourcing set you apart.

Talk to our experts at HOPLA today to find out how live chat can give your customers what they want, whenever and wherever they are in the world.

Blog source: https://hopla.online/blog/obvious-reasons-to-outsource-live-chat-services/

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Outsourcing Pros and Cons: Advice from the Experts

Without a workforce, a business is nothing. Not only do employees open unlimited doors to opportunities, but they also pave paths for a company to grow. However, hiring internally can be costly with expenses, including:

• Labor cost
• Employee insurance
• Office space rent
• Furniture (desks, chairs, etc.)
• Utilities (computers, office supplies, etc.)

The cost of internal recruitment encouraged companies to consider outsourcing jobs, such as data entry, content creation, customer service, and personal assistance. But employers should keep in mind that no matter how great outsourcing seems, there are still outsourcing pros and cons to evaluate.

Outsourcing Pros and Cons

For a company to enjoy the benefits of outsourcing effectively, they need to consider the following:

Pros of Outsourcing

“A large pool of highly motivated and well-educated people with world-class communications skills.”

-Dennis Ross, Convergys

1. World-class talents

Outsourcing services give companies access to “a large pool of highly motivated and well-educated people with world-class communications skills,” according to Dennis Ross of Convergys.

Yes, there are lots of skilled workers around, but do they possess the expertise that a company specifically needs? When outsourcing, businesses can easily connect with experts that offer a specialized type of help. Most of the time, outsourced talents can provide services that are not yet available in the area. Also, remote workers know the solutions to help businesses stay ahead of the game.

2. Reduce costs

Let’s face it: outsourcing is cheaper than in-house recruitment.

Outsourced experts are efficient with their time. In addition, they often offer considerably lower rates compared to in-house employees. With this combination, a business can enjoy fast results at their desired budget.

Also, outsourced partners usually have their own utilities. No need to worry about computer purchases, software subscriptions, and other overhead costs.

3. Focusing on what matters

A business is not all about strategies and planning. It also includes boring, menial, and repetitive tasks that can consume time and energy. These tasks usually include data entry, record keeping, transcription, and inventory management.

“Outsource functions that are time-consuming and can easily be performed by someone outside the organization.” Sara Slettebo, President, ReMilNet.

This helps businesses improve efficiency and increase productivity.

Multi-million companies, such as Skype, Google, and Alibaba, also outsource to minimize laborious tasks.

4. No Time Down

Most outsourced workers continue to provide services during holidays, weekends, or even their vacation breaks. These guarantees work continuation and availability even at the busiest days.

Cons of Outsourcing

The advantages of outsourcing are numerous, but it also has disadvantages to consider.

1. Lack of Control or Desired Management

“It’s critical to understand that outsourcing requires oversight.”

-Michael Beck, Head of Growth and Marketing, Earth Class Mail.

Although outsourced experts know what to do, there might be difficulty communicating what should happen. Also, some companies might find it challenging to maintain the kind of management they desire. In the worst cases, this can lead to decreased productivity and inaccurate results.

Most employers prevent this occurrence by utilizing time tracker and scheduling weekly meetings.

2. Privacy and Security Concerns

Outsourcing jobs can put a business’s privacy and security at risk.

“If something goes wrong, you’ll have no control over your product.”

-Mark Tuchscherer, Co-founder and President, Geeks Chicago.

It is inevitable to worry when trusting an outsourced expert to handle sensitive data and valuable information. Most of the time, they have access to a business’ database and other important files. At some cases, a virus from the contractor’s desktop can penetrate the company’s documents.

Maximizing the Pros and Eliminating the Cons with HOPLA

Are you looking for an outsourcing company to help you find the best talents? Here at HOPLA, we consider all outsourcing pros and cons to guarantee excellent results for your business. More than that, our team utilizes comprehensive recruitment systems and conducts rigorous screening processes to assist our clients in finding the perfect candidate.

Save time and reduce costs today. Reach out to HOPLA and get a free consultation.

Blog source: https://hopla.online/blog/outsourcing-pros-and-cons-advice-from-the-experts/

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How To Become a Content Moderator

The content moderator does make a judgment call every time he reports to work and starts viewing each and every one of those thousands of videos and posts streaming on his newsfeed. But he cannot be simply reactive and delete or accept any on a knee-jerk basis.

Know more: https://hopla.online/blog/how-to-become-a-content-moderator/

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Facebook Content Moderation Tips for your Business Page

You have finally set up your Facebook Business Page. Surely, you’re excited to see how it can expand your market base. Facebook remains the number one social media network, with more than two billion users (and still rising). But after a couple of days of posting a few photos from your last event, you realize you need to do more. Meanwhile, feedback is trickling in from members who have liked your page. You want to answer them correctly to engage them — but how do you start?  That’s when you realize that Facebook content moderation is a very effective digital marketing tool that can make your business grow. 

Here are smart tips from expert content moderators, showing you how you can make your Facebook Page work for your business. You and your Fans — your customers — can build relationships, while having a lot of fun, too!

Protecting your Community with Facebook Content Moderation Tools

First, set the guidelines clearly but politely. A Facebook moderator does not want to turn away potential Fans and lifelong customers away. But at the same time, he or she must manage expectations. It is a professional way of letting anyone who visits your page understand and accept its professional etiquette. Generally, Facebook content moderation discourages (if not prohibits) profanity, slander, obscenity, and hate speech. It protects the community members and business owners from potential lawsuits or bad public relations that can hurt your business.

From the time you put up your page, these rules have to be in place. The users have to know where to find them.  They must accept them once they start browsing your page, and especially when they become part of your community.

Second, one tool that can make Facebook content moderation easier and more stress-free is the Facebook filter. The Moderation Blocklist is a Facebook Page functionality welcomed by Facebook admin. Enter words that you do not want to be posted on your Wall (like curses and racist remarks). The Moderation Blocklist automatically spots them on any post. It then marks the post as spam and sends it to the Hidden Post category. No one can see this potentially inflammatory post except the administrator (or you). You decide then whether to post or delete it.

Context Over Content

Removing a positive post without checking it would have cost you a very positive testimonial that could have been shared.

While the Moderation Blocklist is useful, avoid the temptation to use it to automatically censor content. Effective and engaging Facebook content moderation will always consider the context of the post. While slurs and insults should not be allowed, the mention of a competitor should not automatically mark the post as spam. For example, what if that post was actually praising your brand over your rival? Removing that post without checking it would have cost you a very positive testimonial that could have been shared.

Third, do not be afraid to use the Remove Post feature. Facebook content moderation must include checking your Wall every day. Delete those that do not conform to your standards. Some of these posts might be negative, disrespectful of others, potentially libelous — without using the offensive words in your moderation blocklist. Do not feel guilty about removing them. Remember that you do not intend censorship. Instead, you are a gracious host who wants everyone to feel welcome while building meaningful relationships in your communities.

Building Communities

Finally, engage with your Fans especially if they are increasing. Facebook content moderation is not just about getting hundreds of people to like your product and your page (although that would be great). It means building long-lasting relationships with individuals who can become your loyal market base of clients. It all starts with a conversation that can lead to entire threads. These Fans do want to communicate and interact with you. They want to know more about your brand and what you have to offer. If they have questions, they do expect you or the Facebook admin to answer them. 

Facebook content moderation can be an exciting journey to build your fan base. We in HOPLA have a talent pool of experienced content moderators who use Content Moderation Tools like pros to build your brand. If you would like to know more, call us!

Blog source: https://hopla.online/blog/facebook-content-moderation-tips-for-your-business-page/

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What Is Outsourced Customer Service?

 

Customers are the oxygen to any industry providing a vendible product or any common and dedicated service. However, it is not conceivable to check each of the products coming out of the production line individually. Therefore, a possibility that the fault or source of deficiency may be discovered after the product has been sold is always present. The customer has every right to demand a return or rectification of the error to have fully functioning machinery, and as an entrepreneur with honour, you should provide the client with avenues to make his or her experience of the exchange comfortable.

Taking the quicker way

A good company must have their own in-house customer service arrangement to listen to the complaints of the customers and taking the necessary actions to rectify the issues. They also need to maintain and deliver the customer data to the concerned department so that the same mistake is not repeated in the future. However, maintaining a physical address for an office is not financially feasible, as there is a provision of increase of the establishment cost and additional incurred expenditure. There is also a constant probability of occurrence of any untoward incident by a vexed customer. To enjoy a disturbance-free and continuous customer service operation, you should consider opting for customer support outsourcing for all your complaints and suggestions.

The services offered

In this era of instantaneous communication, it is of prime importance to maintain a friendly and easy rapport with the customers. Any negative post or unfavorable review on any of the social media platforms can cause irreparable harm to your business. Every customer wants a quick and prompt service, and a sympathetic person to voice their complaints. To remain knowledgeable about the up-to-date feedbacks from the consumers, you must consider employing a reliable and professional company like HOPLA.online for the best quality customer support outsourcing services. The services that your chosen company can provide you with are briefly surmised below;

·         Aid over multiple avenues

The clients nowadays do not have the time to wait for something; they must be provided with their demand as early as possible. Previously, a telephone number was the only communication linkage between the company and the customer, now support can be made available by E-mail, chat, and other third-party applications. The most adept team of consumer management will be proficient in the use of online communique tools.

•           Utilizing the online presence

Development of social media apps and other data-sharing online resources has enabled the communication of hundreds of people easy and possible with just the touch of a smartphone. The thing to remember is, that each of this people is a prospective client, and any negative review outlining the gross incompetence of the development of your product can be made viral within a few moments. However, the harm that will befall you will be remembered for many years to come. Your expert team of consumer handling should keep an eye on the different social media sites for any mention of your brand and would report to the concerned department for any action to be taken.

Keeping the quality unaltered

The customers of recent times always keep another option handy, so that their work continues smoothly on the event of the failure of the primary selection. So, your team should make it their responsibility to heed every complaint from the customer and take the necessary action, if needed.

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Top Reasons to Hire an Outsourcing Company like HOPLA Online

Planning on running your own business? Or have one and want to take it to new heights? Whether you are a newbie or a veteran in running a business or a company you need to be equipped with the right technology and knowledge to excel in your business. But don’t be disheartened just yet, because we, at HOPLA are here to help you take your business to new and greater heights.

With the growth of technologies and market, business has never been easier both locally and worldwide. You just need the right people in your team to make it great and successful. HOPLA has put together a successful, integrated approach to take care of the major operational aspects like: recruitment, HR, payroll, communication, tools, system and support.

Hassel free recruitment

Keeping in mind the needs and resources of the company, be it a team or a one member staff, HOPLA will create a clear plan identifying the right sourcing channels for the right candidates. Interviews and various tests will be conducted one-on-one during the initial assessments by the recruitment experts. And in the final interview you are invited to join via video-conferencing to make the final selection of your staff.

 

On boarding, HR and Communication

HOPLA has designed a culture handbook for everybody in the community to make the journey seamless and fun. In the first session of on boarding with HOPLA, you’ll be introduced everything about them from management support functions, tools and systems as well as our buddy system. Gradually you will be provided with guidance as to how one can increase productivity of the team/staff members by actively engaging them in the company manage the staff and the ability to resolve any unwanted issues and incidents, and also help you become a great manager.

The client and employee relationship is very important to HOPLA which is why there is strong bond and proactive communication at all times. Unlike other outsourcing companies where you have to follow a fixed and rigid timetable of communication, you can get in touch with HOPLA at any point in time as their leadership and support teams are based in various parts of the world across various time zones and in various languages making it very easy and accessible to all.

Staff management and Payroll

HOPLA has put in place a time tracking and employee monitoring protocol which allows you to track and assess each employee’s progress at the convenience of your computer, anytime and anywhere. Each employee will have their unique name and data, the hours worked against their salary pay-out. You can track how many hours they have actually worked and pay accordingly, this will help increase the productivity of your employees.

There are many outsourcers available in the market today but one should be careful to make a wise choice of choosing the right partner who will continually support you, and help you achieve your target. HOPLA has just the right tools and requirements to help you reach your goals.

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