The global business process outsourcing management industry is not going away any time soon. The opportunities for growth in this area remain huge. The latest January 2019 report pegs its worldwide market value at $85.6. Another study says that growth will reach 7.75 percent by the year 2025. On the other hand, it faces challenges from disruptors like AI, big data, and volatile regional economies. As a business owner, it would be smart to be aware of these challenges and know how to respond to them. Or you may be a BPO manager who wants to remain...